SHIPPING & RETURNS
Domestic shipping
All orders will depart from our warehouse within 2-5 business days to the address provided (this does not include transit time with the carrier). Items may be shipped via USPS or UPS from our warehouse in High Point, North Carolina. You will receive an email confirmation once your items have been shipped. We are not responsible for any delays caused while items are in transit with the shipping carrier.
For large releases, sales, and Holidays please allow up to 7-10 business days for your order to ship.
Please be aware that we cannot combine orders, ship partial orders, or add discount codes after orders have been placed. Thank you for your understanding.
We are not responsible for orders shipped to a wrong address if it was the address provided for us to ship to.
We are proud to offer Free shipping applies to all orders over $75 (excluding the times when we offer big sales)
returns & exchanges
At Monkeeroos we hope that you love our products but in the event that you are not satisfied with your order, you may return the items ( except for FINAL SALE item) that you purchased from monkeeroos.com within 7 days of receiving your package.
Please review our return policies below.
RETURNS:
We want you to love your Monkeeroos items as much as we do and we are happy to accept returns so that you can find something that better fit’s your families needs. Please make sure that all items are being returned with tags, in the original packaging, unused, and unwashed within 14 days of the date received.
Returns will be refunded to the original payment method. Please note that there is a flat rate $7.50 fee for the shipping label/ and handling fee deducted from the amount returned to you. As much as we would love to offer free returns, as a small family owned company we are unable to do so at this time. If you choose store credit or your item is being returned due to a manufacturer defect the shipping/restocking fee will be waived.
If items returned for a refund to the original payment method are not in their original packaging, with all tags attached, in their original state, and condition then those items will be deemed unsellable and you will receive store credit.
We process returns within a 2 week window of receiving the package. Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition. This can take up to 14 business days. Any item that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it. Please keep tracking info of your returned package.
International Returns (From Outside the US): Customer will be responsible for the return fees.
EXCHANGE:
Due to limited stock / availability product exchanges will not be honored at this time. However, you may return your item for store credit and place a new order.
SALE & CLEARANCE:
Clearance, sale items, and any items purchased during sales and promotions are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.
In the event a product is sold out, Monkeeroos has the right to refund the item and ship the remainder of the order. If the entire order is sold out, Monkeeroos has the right to cancel the order and refund the amount paid.
Should your package be returned to us by the postal carrier for any reason (such as incorrect addresses, abandoned parcel, unable to deliver, etc…) we will cancel the order and a full refund will be provided.
DAMAGED /DEFECTIVE ITEMS :
If your item arrived damaged or became defective due to a manufacturer’s defect within 7 days from the date of purchase, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to contactus@monkeeroos.com
All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by postal carrier. Should the item be a clearance item you will only be issued the amount paid for the item.
FABRIC DISCLAIMER AND CLEANING INSTRUCTIONS:
Monkeeroos fabrics are 95% viscose bamboo and 5% spandex . Monkeeroos stands behind their products and guarantees the highest product quality. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact contactus@monkeeroos.com if you believe you have received a defective product.
When washing any of your Monkeeroos products You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s sensitive skin. We recommend that you avoid anything that has optical brighteners. A gentle cleaner is all that is needed, and please do not use bleach. A harsher detergent can leave residues that can cause irritation or strip the fabric’s softness. You can add white vinegar to the wash as a natural fabric softener.
This is the best way to wash your bamboo clothing:
- Cold water
- Delicate cycle
- Turn off agitator if that is an option
- With like fabrics
- Items should be washed inside out, zipped/buttoned up to decrease pillin
Monkeeroos does not recommend using the dryer. We recommend hanging or laying flat to dry.
Monkeeroos is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.
contact us
If you have any questions or concerns about your order please reach out to us at ContactUs@Monkeeroos.com and we will get back to you within 2-3 business days.
